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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q20-Q25):

NEW QUESTION # 20

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency


NEW QUESTION # 21
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

  • A. HP Device Life Extension can be sold as a stand-alone service.
  • B. HP Device Life Extension always comes with Accidental Damage Protection.
  • C. HP Device Life Extension supports sustainability RFP requests.
  • D. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

Answer: B,C,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents


NEW QUESTION # 22
What are the benefits that Premium+ Support provides to customers? (Select three.)

  • A. 24x7 remote support in all countries where HP provides coverage
  • B. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
  • C. Ability to monitor the entire customer fleet of HP and non-HP devices
  • D. Automated ticketing streamlines & expedites repairs with high-quality support
  • E. Availability for purchase throughout the entire product lifecycle

Answer: A,B,D

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)


NEW QUESTION # 23
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

  • A. Changing trends have had a negative impact on business performance.
  • B. Customer needs to focus on CapEx rather than OpEx.
  • C. Customer is not set up for remote or hybrid working.
  • D. Customer is facing increased cyberthreats.
  • E. Employees are less productive due to maintenance issues.

Answer: C,E

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure


NEW QUESTION # 24
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Focusing only on asking questions related to services solutions since hardware is separate
  • B. Asking leading questions to understand your customers' pain points
  • C. Actively listening and taking notes
  • D. Identifying things your customer's employees say they're missing in their IT support today
  • E. Assuming all customers need the same set of blueprints to get them where they need to go

Answer: B,C,D

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 25
......

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